Question 1

What is Avatar AI?

Accepted Answer

An iPhone app where you chat with sixteen written companions. They reply in character, remember what you have told them, and can send a photo from the scene you are both in. Every companion is fiction. Nobody in the app is a real person, and nothing a companion says is advice, fact or a promise. Avatar AI is for adults only, 18 and over.

Question 2

Do I need an account to start?

Accepted Answer

No. The app opens a guest session for you, and your chats, characters, personas and gems live inside it. That session belongs to the device it was made on. If you delete the app, lose the phone, or reset it before signing in, the guest account and everything in it is gone, and neither you nor we can recover it. Signing in with an email address moves all of it across to a real account, once, automatically.

Question 3

I signed up and no confirmation email arrived.

Accepted Answer

None should. Email confirmation is switched off, so signing up puts you straight into the app with your session already live. The only email Avatar AI sends is a password reset. If a reset never turns up, check your spam folder first, then write to us from the address on the account.

Question 4

I cannot sign in.

Accepted Answer

There are three ways in: an email address and a password, Sign in with Apple, or Google. Use the same one you signed up with, because switching methods can land you on a different account. Check the address for a typo, including any autocorrected capital letter. Use Forgot password and follow the link in the email it sends. If the reset email does not arrive within a few minutes, email us from the address on the account and say when you signed up.

Question 5

Is there an Android app, or an iPad app?

Accepted Answer

Not yet. Avatar AI is an iPhone app today, and it is not built for iPad. Android is on the list, with no date attached to it. There is no web version, so nothing signs in from a browser.

Question 6

I have run out of replies for today.

Accepted Answer

A free account gets 50 replies a day. Avatar Pro gets 200. The count resets at 00:00 UTC, and the app tells you the exact time when you hit the limit. Two things spend a reply that people forget about: asking a companion to try again, and asking for a suggestion. Everything else is free, including opening chats, saving companions and creating characters.

Question 7

My companion forgot something I told them.

Accepted Answer

A companion reads back the last 20 messages of that chat, or the last 40 on Avatar Pro. Anything older has fallen out of the window, and no amount of asking will bring it back. Two things help. Say the detail again at the moment it matters, and put anything that is always true (your name, what you do, how you like to be spoken to) into a persona. A persona is sent with every single message, so it never expires. Personas live in Settings, under Personas. Each chat has its own memory. Nothing carries between two different companions. Starting a new chat with the same companion clears the window and begins again from their greeting.

Question 8

Some message modes are locked.

Accepted Answer

Three of the seven come with a free account: Standard, Quick and Conversational. Avatar Pro unlocks Cinematic, Dramatic, Romantic and Long-text. Tap Mode in the chip row above the composer to switch. You can change mode at any point in a chat, as often as you like, and it costs nothing.

Question 9

The replies feel repetitive or flat.

Accepted Answer

Companions mirror what you give them. A one-word turn tends to get a thin reply back. Change the mode first: Cinematic and Long-text produce noticeably more, Quick and Conversational produce less on purpose. If a chat has been circling the same ground for a long time, a fresh chat with the same companion resets the memory window and usually fixes it.

Question 10

A reply stopped halfway, or never arrived.

Accepted Answer

Almost always the connection. Replies stream in as they are written, so a dropped connection leaves the message short. Pull the chat down to refresh, or leave and reopen it. If replies fail repeatedly on a good connection, tell us what time it happened and we will look at the logs for that window.

Question 11

How do I get a photo?

Accepted Answer

Tap Image in the chip row above the composer. The sheet gives you two ways to ask. Current Situation sends a photo of wherever the two of you are in the scene right now. Or describe the photo you want, in a line, for example "selfie in front of the city skyline". Tap Generate photo. It arrives in the chat as a message a few seconds later. A photo costs 400 gems, or 300 with Avatar Pro. Photos cost gems on every tier, including paid ones.

Question 12

A photo failed and my gems are gone.

Accepted Answer

They come back on their own. If a generation fails after the gems were taken, the balance is credited back automatically, and the entry shows up in your gem history. If a failed photo is still missing its refund after a few minutes, email us with the character name and roughly when it happened, and we will put the gems back by hand.

Question 13

The photo does not look like them.

Accepted Answer

Photos are generated fresh each time from the companion, the scene and anything you typed, so faces and clothes drift between shots. Being specific helps more than asking again. Name the setting, the framing and the light, for example "close up, evening, warm kitchen light", and you will get closer.

Question 14

My photo request was refused.

Accepted Answer

Photos stay suggestive at most, never explicit, and requests that cross that line come back refused. That boundary is not negotiable and it applies on every tier. Requests involving anyone under 18, in any form, are refused outright and are a breach of the Terms.

Question 15

How do I get gems without paying?

Accepted Answer

There are three free sources, and they add up faster than most people expect. 400 gems when your account or guest session is first created. A daily gift of 100, collectable once every 24 hours from the Gems screen. 1,000 gems for each side when someone redeems your referral code, for any signed-in account that has never redeemed one.

Question 16

What do gems cost to spend?

Accepted Answer

Only one thing spends gems today: a generated photo, at 400 gems, or 300 with Avatar Pro. Chatting never costs gems. Packs start at 500 gems for $1.99 and run to 40,000 for $99.99, with the bonus rising as the pack gets bigger. Avatar Pro also credits 1,500 gems a month.

Question 17

I bought gems and they have not arrived.

Accepted Answer

Apple sometimes confirms a purchase before our side hears about it. Give it a minute, then force quit the app and open it again. Open Avatar Pro from the Gems screen and tap Restore Purchases. Check Gem history on the Gems screen for the credit. Still nothing? Email us with the receipt Apple sent you, and we will credit the gems by hand.

Question 18

Can I transfer gems, or cash them out?

Accepted Answer

No. Gems only exist inside Avatar AI. They have no cash value, they cannot move between accounts, and they cannot be sold or given away. They also go with the account: deleting your account ends the balance.

Question 19

What does Avatar Pro include?

Accepted Answer

Avatar Pro is $9.99 a month, or $59.99 a year, which is half the price of twelve monthly renewals. There is no free trial. 200 replies a day instead of 50. All seven message modes. A companion reads back 40 messages instead of 20. Photos at 300 gems instead of 400. 1,500 gems credited every month, on the yearly plan too. A PRO badge in your chat headers.

Question 20

How do I cancel?

Accepted Answer

In your Apple account settings, because Apple takes the payment. Cancelling inside Avatar AI is not a thing, and emailing us cannot stop an Apple subscription. This one catches people out, so it is worth doing properly. Open Avatar Pro in the app and tap Manage, which opens the right Apple screen for you. Or on the phone: Settings, your name at the top, Subscriptions, Avatar AI. Choose Cancel Subscription. Cancelling stops the next renewal. Pro stays active until the end of the period you already paid for, and part periods are not pro-rated. Deleting the app does not cancel anything. The subscription renews until you cancel it with Apple.

Question 21

I paid but the app still says Free.

Accepted Answer

Open Avatar Pro and tap Restore Purchases. That is also the fix on a new phone, after reinstalling, and after signing in to a different account. If it still says Free after a restore, check that the phone is signed in to the same Apple account that made the purchase. If it is, email us with Apple's receipt and we will grant the plan on our side.

Question 22

Can I get a refund?

Accepted Answer

Apple handles refunds for everything bought in the app, because Apple took the payment and we cannot reverse it. Ask at reportaproblem.apple.com with the Apple account that paid. Gems and subscription periods are delivered immediately, so they are non-refundable except where the law where you live says otherwise, where we charged you in error, or where a purchase failed to deliver what it promised. If Apple turns you down and you believe your case is one of those, email us with the account and the approximate date. We can often credit gems or plan access on our side instead. Please write to us before disputing a charge with your bank. A chargeback can suspend the account while it is open, which helps nobody.

Question 23

How do I change my name or my profile?

Accepted Answer

Settings, then Edit profile. Your display name and username are yours to change whenever you like. Personas, which are who you are inside a chat, are separate: Settings, then Personas.

Question 24

How do I delete my account?

Accepted Answer

Settings, then Delete account, in the Danger zone. It happens immediately and it cannot be undone. You do not have to ask us first. It removes your personas, chats, every message in them, your likes, the characters you created, your referral rows, your gem ledger, your purchases, your subscriptions and the account itself. It also deletes the characters you published, and because a chat cannot exist without its character, other people's chats with those characters go too. Deleting the account does not cancel an Apple subscription. Cancel that with Apple first. Images generated in your chats sit in file storage. The messages pointing at them are deleted, the files themselves are not removed in the same step. Email us if you want specific image files gone and we will do it.

Question 25

Can I get a copy of my data?

Accepted Answer

Yes. Email us from the address on the account and ask for an export, and we will send a machine-readable copy of what you put in, including your chats, characters and personas. The same address handles access, correction, objection and any other privacy request. We answer within 30 days, and in practice much sooner.

Question 26

I lost my guest account.

Accepted Answer

A guest session is held by a token on the device, with no email address attached to it. If the app was deleted, or the phone was reset or lost, there is no way for us to prove the account was yours and no way to restore it. We are sorry: this is a real limit, not a policy choice. If you are still using a guest session now, sign in. Everything in it moves across, and after that it survives a new phone.

Question 27

How do I report a character or a reply?

Accepted Answer

Email us with the character name, the chat it happened in and roughly when, and a screenshot if you have one. We read every one of these. Public characters that break the rules are taken down, and accounts that keep publishing them lose the ability to publish.

Question 28

What is not allowed?

Accepted Answer

The Terms carry the full list. The lines that matter most in practice: Nothing sexual involving anyone under 18, in any form, described in any way. This is absolute. No characters built to depict a real, identifiable person, and no photographs of a real person as character art without their consent. No harassment, no threats, and nothing that encourages self-harm or violence. No attempts to work around the daily limits, or extra accounts to farm referral rewards.

Question 29

Are the companions real, and is any of this advice?

Accepted Answer

No, on both counts. Every companion is fiction generated by a language model. They get things wrong, they invent details, and they will agree with you more readily than a person would. Nothing a companion says is medical, legal, financial or psychological advice, whatever it claims about itself.

Question 30

I am having a hard time.

Accepted Answer

Avatar AI is entertainment, and it is not a crisis service. If you are in danger, or thinking about hurting yourself, please contact your local emergency number now. In the US you can call or text 988 for the Suicide and Crisis Lifeline. A companion cannot get help to you. A person can.

Question 31

Something is broken. What should I send?

Accepted Answer

The fastest route is inside the app: the Profile tab, then Send Feedback, and choose Bug. It arrives with your account attached, so we can look at the right data straight away. By email, the more of this you can give us, the shorter the back and forth: What you did, what you expected, and what happened instead. The companion and the chat it happened in. Roughly what time, and your time zone. Your iPhone model and iOS version. A screenshot or a screen recording, if you can catch it.

Question 32

The app is slow, or it crashes on open.

Accepted Answer

Force quit and reopen first, then check the App Store for an update, since fixes ship there and not to the running app. If it still crashes, tell us your iPhone model and iOS version and whether it happens every time or only sometimes. A crash we can reproduce is a crash we can fix.

Question 33

I want a companion, a feature or a mode that does not exist.

Accepted Answer

Send it. Profile tab, Send Feedback, then Idea, or just email it to us. The roster and the message modes both grew out of things people asked for, so this is not a suggestion box that goes nowhere.

Help with Avatar AI

Start with the one that fits

Getting started

Replies, memory and modes

Photos

Gems

Avatar Pro and billing

Your account and your data

Safety and reporting

Bugs and feedback

Write to us